FAQ

Frequently Asked Questions
How does Allocation Booking System works?
Citizen Capital's Allocation Booking System levels the playing field across all supported blockchains, offering a fair and gas-efficient investment process.
Adapting to Different Blockchains
Regardless of the blockchain you choose, our system ensures equity in transaction speeds and costs. Learn more about our supported networks and how we save you gas here: Multichain.
How it works?
  1. 1.
    Invest: Click Invest and our system checks for available allocation.
  2. 2.
    Booking: If there is an available allocation, the booking will succeed.
  3. 3.
    Hash Creation: A 15-minute valid hash is generated for your booking.
  4. 4.
    Transaction Confirmation: Send the transaction and get at least one confirmation within 15 minutes.
  5. 5.
    Allocation Assignment: Successful confirmation secures your allocation, visible in your Vault tab.
⚠️ WARNING: Ensure a booking is made before sending a transaction. Transactions without booking will not be accounted for.
⚠️ IMPORTANT: If you've secured a booking and are within the 15-minute countdown, you retain the flexibility to switch between the blockchains for transferring funds. Additionally, you can close the booking window to change the currency. As long as your booking hasn't expired, you can revisit the invest button and complete the transaction under the same booking. Issues?
  • Allocation not visible? Wait up to 15 minutes for transaction confirmation or contact us for assistance.
  • Transaction confirmed after hash expiry? Reach out to our team for a resolution.
  • Refreshed your page during booking? Simply click Invest again to restore the previous booking.
  • Ensure you have your cookies enabled to properly store the booking hash.
I’ve sold my Citizen NFT, does this mean I’ve lost my investments?
Holding either an S2, S1 or Elite citizen NFT acts as the access key to new investment opportunities with Citizen Capital. Once an investment has been made, it stays with you regardless of whether or not you continue to hold on to your citizen. Since our Investment platform has gated access, you will need to reach out to one of our team members to gain temporary access in order to claim your profits when the time comes, or alternatively you can always borrow a citizen from a friend!
I moved my Citizen to another wallet, what happens to my allocations?
You can transfer your allocations to any other wallet for a fee of $50. However, to claim future profits from that wallet you will need to be holding citizen NFT in order to access the CitCap portal and access the claim page.
What happens to my staked BYTES if I transfer my Neo Tokyo Citizen NFT to a different wallet?
Staked BYTES are anchored to the wallet you used for staking. If you transfer your Neo Tokyo Citizen NFT to a different wallet, your access to the staked BYTES remains through the original wallet. To manage these BYTES, you must move your Citizen NFT back to the original wallet.
Remember, only you can transfer your BYTES. For both staking and unstaking, possession of a Neo Tokyo Citizen NFT (S1 or S2) is essential.
How are my investments stored?
Your investments on Citizen Capital are securely linked to your wallet, not your Citizen NFT. This ensures your investments remain yours, even if you sell your Citizen NFT. Investments are stored on the blockchain, offering security beyond traditional finance systems. Our infrastructure is robust, ensuring the safety of your investments.
How does the booking system work for investments on the Citizen Capital platform?
We now offer an allocation reservation system with our new and improved system. This means that you can now "pledge" to invest in an investment that is live on our website and have your allocation reserved for 15 minutes. For high-in-demand investments, this means you won't be exposed to gas wars. You'll also have ample time to move funds around and prepare to invest without worrying that the investment will sell out before you're ready. After 15 minutes, the reserved allocation is opened back up to all other investors, and you will have to re-book your allocation.
I'm holding multiple NeoTokyo Citizen NFTs, does this mean I can invest more than the usual?
Yes! Typically our investment pools are open on an FCFS basis with pre-determined minimum & maximum contributions. Investors are free to stack their Citizen NFTs to further increase their maximum contributions, more information can be found here: How To Join.
Do I need to be in Neo Tokyo to join Citizen Capital?
Yes, you must hold a Neo Tokyo Season 1 or Season 2 citizen to have full access to the discord and be eligible to participate in investment opportunities through Citizen Capital
What is the minimum amount I can invest?
The minimum investment size is $100 and contributions must be made in multiples of $50
I'm not sure what my maximum allocation is, how can I calculate this?
Check out the allocation calculator on our Investment platform!
What is the FOMO bar?
The FOMO bar tracks how much of the available allocation has been claimed. You can also conveniently monitor how much of the allocation has been reserved through GA upgrades and gauge any pending transactions through the color-coded sections of the FOMO bar!
When do I receive my tokens?
As such you don’t receive any tokens. When you invest with Citizen Capital, your investment (eg. tokens, equity, NFTs) and its liquidation is managed by the Citizen Capital team. Your investment is assigned on a pro-rata basis of the total allocation. Any profits made from your investment will be claimable from our website (minus fees)
When do I receive my portion of the liquidation?
You will receive your portion of any profits made from full/partial liquidation of an Investment on a real-time basis. Please note that liquidation is subject to both the vesting schedule of an investment as well as the exit strategy employed by the team.
What if I want to sell before the team liquidates?
If you want to sell your allocation, you can do so at any time after the investment rounds are closed using the OTC platform- OTC Sales
I have a pending/stuck transaction for over an hour and I have tried to speed it up and cancel it. How can I get it to clear?
Please read this guide on how to fix stuck/pending transactions.
How do I clear my browser cache?
Chrome users please read this guide on how to clear you browser cache.